Matches & spectating
Straightforward help with your account, matches, and conversations.
Matches & spectating
How do I start a match?
Choose a game in the lobby, then create a room using the available settings or join an existing room. Wait for setup and the players to be ready before playing.
Link to this answerDoes leaving as a spectator count as a forfeit?
No. Spectators are not match participants, so leaving a match you are watching does not record a forfeit. Leaving a match you are playing is different.
Link to this answerWhat happens if I leave a match I am playing?
Read the confirmation before leaving. Leaving a match that has started may record a forfeit and affect the result. The confirmation explains the action you are about to take.
Link to this answerWhat should I do if I lose connection?
Return to the match and allow the connection to recover. Turns and timers may continue while you are away, so switching to another app does not pause a match. If the problem continues, report the details to support.
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Need more help?
Send the details of your issue using the contact method listed on our support page.
Contact & support