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Matches & spectating

Straightforward help with your account, matches, and conversations.

Matches & spectating

How do I start a match?

Choose a game in the lobby, then create a room using the available settings or join an existing room. Wait for setup and the players to be ready before playing.

Does leaving as a spectator count as a forfeit?

No. Spectators are not match participants, so leaving a match you are watching does not record a forfeit. Leaving a match you are playing is different.

What happens if I leave a match I am playing?

Read the confirmation before leaving. Leaving a match that has started may record a forfeit and affect the result. The confirmation explains the action you are about to take.

What should I do if I lose connection?

Return to the match and allow the connection to recover. Turns and timers may continue while you are away, so switching to another app does not pause a match. If the problem continues, report the details to support.

Need more help?

Send the details of your issue using the contact method listed on our support page.

Contact & support