Safety & troubleshooting

Straightforward help with your account, matches, and conversations.

Safety & troubleshooting

How do I report abuse in a direct message?

Open the three-dot menu in the conversation and choose Report. Describe what happened clearly. You can also use Block from the same menu when you need to stop contact.

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How do I keep my account secure?

Use a sign-in method you control and never share passwords or verification codes. If you notice unfamiliar activity, review your signed-in devices and end any session you do not recognize.

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How do I report lag or a game problem?

Include the game, device, browser or app version, approximate time, and what happened beforehand. Add the room identifier if available. You do not need to guess the cause; describe what you observed.

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Where can I contact support?

Open Contact & Support from the platform links. Use the contact method listed there and explain the issue without sharing secret sign-in information. Contact & support

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Need more help?

Send the details of your issue using the contact method listed on our support page.

Contact & support