Help Center

Use the sign-in method linked to your account on the sign-in screen. Before switching devices, make sure you still have access to that sign-in method.

Open Settings, then Account, and choose the username change option. You get one free change; later changes require a Rename Card. The dialog shows your available cards and a purchase option when you need one.

Open Settings, then Devices. Review your signed-in sessions and end the session you no longer want to use. Never share your sign-in details or verification codes.

Go to Settings, then Account, to find account deletion. Read the confirmation and the information shown before proceeding so you understand what happens to your account. Account deletion details

Open Friends and add someone by username, or share your friendship link from the same page. You can check incoming and outgoing requests in Friend Requests.

PlazrTeam is the system account in your contacts. It delivers Plazr messages, including moderator welcomes and moderation instructions. Never share passwords or verification codes in a conversation.

Open the conversation, tap the three-dot menu, and choose Mute. You can unmute it from the same menu. Muting changes conversation alerts and does not delete messages.

Tap outside the composer to dismiss displayed messages and close the keyboard. The message bar stays at the bottom of the match so you can use it again when needed.

Choose a game in the lobby, then create a room using the available settings or join an existing room. Wait for setup and the players to be ready before playing.

No. Spectators are not match participants, so leaving a match you are watching does not record a forfeit. Leaving a match you are playing is different.

Read the confirmation before leaving. Leaving a match that has started may record a forfeit and affect the result. The confirmation explains the action you are about to take.

Return to the match and allow the connection to recover. Turns and timers may continue while you are away, so switching to another app does not pause a match. If the problem continues, report the details to support.

Open the Shop and select an item to view its name, description, and price. Review the purchase before confirming, and check the required balance and currency.

A purchase adds the item to your collection. Use the equip option available for that item type; owning an item does not always mean it is equipped. Consumables such as Rename Cards are used to perform an action.

Unequip your current banner to return to the default appearance. Unequipping does not require you to buy it again when you want to use it later.

Include your username, the item name, the approximate purchase time, and a screenshot if possible. Do not include your password or sensitive payment details.

A moderator helps keep conversations respectful and applies community rules fairly. Their permissions apply to the community where they were appointed, not to every player on Plazr.

PlazrTeam sends a welcome message with moderation terms and the moderator item associated with your community. Read the instructions before using your permissions.

Treat everyone respectfully and check the violation before acting. Do not use moderation tools to settle personal disputes, threaten players, request private information, or ask for anything in exchange for moderation.

Confirmed misuse results in the removal of moderation permissions and the badge. To report a concern, include the moderator username, community, what happened, when it happened, and any evidence that helps with review.

Open the three-dot menu in the conversation and choose Report. Describe what happened clearly. You can also use Block from the same menu when you need to stop contact.

Use a sign-in method you control and never share passwords or verification codes. If you notice unfamiliar activity, review your signed-in devices and end any session you do not recognize.

Include the game, device, browser or app version, approximate time, and what happened beforehand. Add the room identifier if available. You do not need to guess the cause; describe what you observed.

Open Contact & Support from the platform links. Use the contact method listed there and explain the issue without sharing secret sign-in information. Contact & support